These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.
Before you place an order, if you have any questions relating to these terms and conditions please contact us either by e-mail, or call us on 0121 4451971 between 8am – 5pm Monday to Saturdays.
Conditions means these terms and conditions and the Special Conditions; Product means a product displayed for sale on the Website; Product Description means that part of the Website where certain terms and conditions in respect of the individual Product are provided; Special Conditions means the terms and conditions in the Product Description; Users means the users of the Website collectively; Personal Information means the details provided by you on registration; We/us means Alp Electric; Website means the website located at www.alpelectric.co.uk/shop or any subsequent URL which may replace it; Cookies means small text files which our Website places on your computers hard drive to store information about your shopping session and to identify your computer; United Kingdom means England, Wales, Scotland, Northern Ireland and the Channel Islands and You means a user of this Website.
Use of the website
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
You warrant that: The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and You will notify us immediately of any changes to the Personal Information by contacting us by e-mail, or calling us or calling us on 0121 4451971 between 8am – 5pm Monday to Saturdays. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.
We use your information only for the following purposes:
Processing your orders;
For statistical purposes to improve this Website and its services to you;
To serve website content and advertisements to you;
To administer this website;
To notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
We reserve the right to:
modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change.
It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for
(i) the privacy practices of such websites,
(ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or
(iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Purchase of products
All orders are subject to acceptance in accordance with our Order acceptance policy. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
We aim to get your order out to you as soon as possible. Often this may be on the day - or the following day - of receiving your order and we aim to get the majority of our orders out within 2-3 days. If we do not have something in stock - we will let you know as soon as possible by e-mail, giving you an approximate delivery date. For some items, it may take us 3-4 weeks to obtain. If this is the case, we will advise you promptly of this by e-mail. Some of these items may be available earlier if you are willing to pay for carriage costs from the supplier. We will advise you - if relevant - of this option and the cost of carriage, so that you can inform us on what you would like us to do on your behalf. If you are ordering more than one item, we will retain all items until we have all in stock ready to send out to you unless both parties have agreed to a different set of arrangements.